Terms & Conditions

2.1 Company Details

2.2 Owned Digital Properties

The following digital properties are wholly owned and operated by Quantrocle Private Limited:

• quantrocle.com - Corporate website and business portal
• xorqi.com - AI-powered Project Management SaaS Platform
• api.xorqi.com - API services and developer platform

All the above domains and services are exclusively owned, operated, and controlled by Quantrocle Private Limited.

6.1 Account Creation

• You must provide accurate, current, and complete information
• You must maintain and update your information promptly
• One person or entity may not maintain multiple free accounts
• Account registration may require email verification

6.2 Account Security

• You are responsible for maintaining the confidentiality of your credentials
• You must notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• We recommend enabling two-factor authentication

6.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Contain false or misleading information
• Engage in fraudulent or illegal activities
• Remain inactive for extended periods

7.1 Service Description

Quantrocle provides cloud-based Software-as-a-Service (SaaS) solutions, primarily through the Xorqi platform. Our SaaS services are:

• Delivered via the internet through web browsers and mobile applications
• Hosted on secure cloud infrastructure
• Available on a subscription basis (monthly or annual)
• Updated and maintained by Quantrocle

7.2 Service Level

• We target 99.9% uptime for our SaaS services
• Scheduled maintenance will be communicated in advance
• Emergency maintenance may occur without notice
• Service credits may be available for extended outages (enterprise plans)

7.3 Service Modifications

We reserve the right to:

• Add, modify, or remove features
• Update the user interface
• Change system requirements
• Discontinue services with reasonable notice

8.1 Platform Description

Xorqi is an AI-powered project management platform that enables teams to:

• Create and manage projects, tasks, and workflows
• Collaborate with team members in real-time
• Track time and resources
• Generate reports and analytics
• Integrate with third-party applications
• Leverage AI for intelligent automation

8.2 License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Xorqi for your internal business purposes during your subscription period.

8.3 Permitted Use

• Creating and managing projects and tasks
• Collaborating with authorized team members
• Storing project-related files and documents
• Using integrations with authorized applications
• Generating reports for internal use

8.4 Restrictions

You may NOT:

• Sublicense, sell, resell, or redistribute access to Xorqi
• Reverse engineer, decompile, or disassemble the platform
• Attempt to access source code or underlying technology
• Use the platform for competitive analysis
• Bypass or circumvent usage limits or security measures
• Use automated tools to scrape or extract data
• Use the platform for any illegal purpose

9.1 API Access

• API access is provided to subscribers with eligible plans
• API keys must be kept confidential and secure
• You are responsible for all API calls made with your credentials
• API access may require additional agreements for certain uses

9.2 API Usage Limits

• Rate limits apply based on your subscription plan
• Exceeding rate limits may result in throttling or suspension
• Burst limits may apply for short-term spikes
• Enterprise plans may have customized limits

9.3 API Restrictions

• Do not use the API to create competing products
• Do not share API credentials with unauthorized parties
• Do not attempt to bypass authentication or rate limits
• Do not use the API for illegal or harmful purposes

9.4 API Changes

We may modify, deprecate, or discontinue API endpoints with reasonable notice. We will maintain backward compatibility where possible.

10.1 Subscription Plans

We offer various subscription tiers:

• Free Plan: Limited features, suitable for individuals
• Professional Plan: Enhanced features for small teams
• Business Plan: Advanced features for growing organizations
• Enterprise Plan: Custom features and dedicated support

10.2 Billing Cycles

• Monthly: Billed every month
• Annual: Billed once per year (with discount)
• Billing occurs in advance at the start of each period

10.3 Free Trials

• Free trials may be offered for paid plans
• Credit card may be required to start a trial
• You will be charged at the end of the trial unless cancelled
• Trial terms will be clearly stated at signup

10.4 Upgrades and Downgrades

• Upgrades take effect immediately with prorated billing
• Downgrades take effect at the next billing cycle
• Feature access changes based on the new plan

11.1 Payment Methods

We accept the following payment methods through our payment partner Razorpay:

• Credit Cards (Visa, Mastercard, American Express, RuPay)
• Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Wallets (Paytm, PhonePe, etc.)
• Bank Transfers (for enterprise accounts)

11.2 Currency

• Prices are displayed in Indian Rupees (INR)
• International payments may be subject to currency conversion
• Exchange rates are determined by the payment processor

11.3 Taxes

• All prices are exclusive of applicable taxes unless stated otherwise
• GST (Goods and Services Tax) will be charged as applicable
• You are responsible for any withholding taxes in your jurisdiction
• GSTIN can be provided for GST credit claims

11.4 Invoicing

• Tax invoices are generated for all payments
• Invoices are sent to your registered email address
• Invoices are available in your account dashboard
• Enterprise customers may request custom invoicing

11.5 Late Payments

• Failed payments will be retried automatically
• Accounts with overdue payments may be suspended
• Late payment interest of 1.5% per month may apply
• Collection costs may be charged for delinquent accounts

12.1 Payment Processing Partner

• Name: Razorpay Software Private Limited
• Website: razorpay.com
• PCI DSS Compliance: Level 1 (Highest)
• RBI Authorization: Licensed Payment Aggregator

12.2 Data Handled by Razorpay

The following sensitive data is processed exclusively by Razorpay:

• Full credit/debit card numbers
• Card expiry dates
• CVV/CVC security codes
• UPI PINs
• Net banking credentials

12.3 Data We Store

• Last 4 digits of card (for identification)
• Card brand (Visa, Mastercard, etc.)
• Transaction IDs and references
• Payment method type
• Billing address (for invoicing)

12.4 Security Standards

• All payment forms use HTTPS encryption
• 3D Secure (3DS) authentication enabled
• Fraud detection systems active
• Tokenization for recurring payments

12.5 Razorpay Terms

By making payments, you also agree to Razorpay's terms of service and privacy policy available at razorpay.com/terms.

13.1 Cancellation Policy

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• Access continues until the end of the paid period
• No partial refunds for unused time (except where required by law)

13.2 Refund Policy

• Monthly Plans: No refunds for partial months
• Annual Plans: Prorated refund within first 30 days upon request
• Enterprise: As per individual contract terms
• Refunds for technical issues will be evaluated case by case

13.3 Refund Processing

• Approved refunds processed within 7-10 business days
• Refunds credited to original payment method
• Bank processing times may vary

13.4 Non-Refundable Items

• Setup or implementation fees
• Custom development work
• Consumed API credits
• Third-party service fees

14.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms.

14.2 Prohibited Activities

You may NOT:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or threaten other users
• Impersonate any person or entity
• Send spam or unsolicited communications
• Attempt unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services for competitive intelligence
• Share sensitive personal data without consent
• Use automated tools for unauthorized purposes

14.3 Content Responsibility

You are solely responsible for all content you upload, create, or share on our platforms. We do not pre-screen content but reserve the right to remove content that violates these Terms.

15.1 Your Data

You retain all ownership rights to your Customer Data. We do not claim any ownership interest in your data.

15.2 License to Us

You grant us a limited, non-exclusive, royalty-free license to use, store, process, and display your Customer Data solely for the purpose of providing and improving our Services.

15.3 Data Portability

• You can export your data at any time
• We provide standard export formats (JSON, CSV)
• Data export features are available in your account

15.4 Aggregated Data

We may use anonymized, aggregated data for analytics, research, and service improvement. Such data will not identify you or your organization.

16.1 Our Intellectual Property

All intellectual property rights in our Services, including but not limited to:

• Software, code, and algorithms
• User interface and design elements
• Trademarks, logos, and brand assets
• Documentation and content
• Patents and trade secrets

remain the exclusive property of Quantrocle Private Limited.

16.2 Trademarks

The names "Quantrocle," "Xorqi," and associated logos are registered trademarks of Quantrocle Private Limited. You may not use these marks without our prior written consent.

16.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without any obligation to you.

17.1 AI Capabilities

Xorqi incorporates artificial intelligence features including:

• Smart task suggestions
• Automated project planning
• Intelligent resource allocation
• Natural language processing
• Predictive analytics

17.2 AI Limitations

• AI suggestions are for assistance only
• AI outputs may not be 100% accurate
• You are responsible for validating AI suggestions
• Critical decisions should not rely solely on AI

17.3 AI Data Practices

• Your data is processed in isolated environments
• We do NOT use your data to train AI for other customers
• You can opt out of AI features in settings

18.1 SSO Configuration

• SSO is available on Business and Enterprise plans
• We support SAML 2.0 and OAuth 2.0/OIDC
• Organization administrators manage SSO settings

18.2 Enterprise Agreements

Enterprise customers may have additional terms in their Master Service Agreement (MSA) which take precedence over these Terms.

20.1 Our Warranties

We warrant that:

• We have the right to provide the Services
• The Services will perform substantially as described
• We will use commercially reasonable security measures

20.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

20.3 No Guarantee

We do not guarantee that:

• The Services will be uninterrupted or error-free
• Defects will be corrected
• The Services will meet all your requirements
• Data will never be lost

21.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUANTROCLE SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunity
• Loss of data or data corruption
• Loss of goodwill or reputation
• Cost of substitute services

21.2 Liability Cap

Our total aggregate liability under these Terms shall not exceed the greater of:

• The amount paid by you in the 12 months preceding the claim, or
• INR 50,000 (Indian Rupees Fifty Thousand)

21.3 Exceptions

These limitations do not apply to:

• Gross negligence or willful misconduct
• Breach of confidentiality obligations
• Infringement of intellectual property rights
• Fraud

23.1 Termination by You

• You may terminate your account at any time
• Use the account settings or contact support
• Termination takes effect at end of billing period

23.2 Termination by Us

We may terminate or suspend your access if:

• You breach these Terms
• You fail to pay applicable fees
• Your use poses a security risk
• Required by law or legal process
• We discontinue the Services

23.3 Effect of Termination

• Your license to use the Services ends immediately
• Accrued fees remain payable
• Certain provisions survive termination

24.1 Data Export

• You may export your data before or within 30 days after termination
• We provide export tools in standard formats
• Enterprise customers may request assisted export

24.2 Data Deletion

• Customer Data deleted within 30 days of termination
• Backups purged within 90 days
• Certificate of destruction available upon request

24.3 Data Retention Exceptions

We may retain data if required by law, for fraud prevention, or to resolve disputes.

30.1 Informal Resolution

Before initiating formal proceedings, parties shall attempt to resolve disputes through good-faith negotiations for at least 30 days.

30.2 Mediation

If informal resolution fails, parties may agree to mediation before proceeding to litigation.

30.3 Arbitration (Enterprise)

Enterprise customers may have arbitration provisions in their MSA, which would take precedence.

30.4 Class Action Waiver

To the extent permitted by law, you waive the right to participate in class action lawsuits or class-wide arbitration.

Grievance Officer

As per Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Email: connect@quantrocle.com

Response Time: Within 24 hours acknowledgment, resolution within 15 days